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What happens after I send a custom sock quote request?

Our team reviews your brief and gets in touch to confirm the sock style, quantity, artwork and delivery date before preparing your quote.

Can I send artwork or update my sock brief after requesting a quote?

Yes. Reply when our team gets in touch. If your artwork is still in progress, share what you have and we can advise on what will work in a knitted design.

Do I need a reseller account to get a custom sock quote?

No. We can prepare your quote without a reseller account. Approved reseller accounts provide access to regional catalogues, trade pricing and reseller resources.

Can an Elite sock use European cotton without dyeing the yarn?

Selected natural ecru socks can use a direct yarn route from Greece to Sopot in Bulgaria, bypassing the Byala dyehouse. Ask Kingly to confirm the cotton route for your chosen sock and order specification.

How does Kingly estimate freight emissions for a sock order?

The model multiplies the net sock weight in tonnes by the route distance in kilometres and an emissions factor for the freight mode. It assumes 45 grams per pair and uses UK DESNZ 2026 conversion factors. Real shipments can differ in weight, route and mode.

Do the freight estimates cover a sock’s full carbon footprint?

The freight estimates cover transport for the selected road and air scenarios. They exclude cotton growing, yarn production, dyeing, knitting, packaging, handling, warehousing and final delivery. A full product footprint would need to assess the relevant life-cycle stages.

What does Kingly’s 1,300 km cotton route include?

Kingly’s approximately 1,300 km model covers cotton collection, ginning and spinning in Greece, colour processing in Byala and transport to the knitting factory in Sopot, Bulgaria. It applies to eligible European cotton orders. The distance describes the cotton route up to knitting.

What quality controls support my order?

Our ISO 9001 system supports controlled production and consistency. We check against the approved sample, review finishing and packaging, and verify dispatch details.

ISO 14001 and ISO 45001 support environmental management and workplace health and safety.

What determines the price, and are there additional charges?

Product, quantity, yarn, construction, packaging and delivery requirements determine the price. Artwork assistance and standard sample packs are free.

Charges for custom sample shipment, special development, woven labels, custom cartons or transport are identified in your quotation.

Can I see the manufacturing process?

Yes. Book a factory video call and meet our team. Selected production operates 24/7.

How good is your service?

You have a named contact and direct access to the people managing your design, production and delivery. European supply chains support closer coordination and visibility.

Your specification, approvals and delivery plan are agreed clearly, helping you manage your customer’s expectations with confidence.

Is Kingly a genuine EU manufacturer?

Yes. We manufacture through Kingly facilities and EU production partners where applicable. We explain who makes your product and where.

How do repeat orders work?

We retain your approved sample, colour charts and product data sheet. This makes reordering straightforward and can shorten production time, subject to materials and capacity.

Does production time include delivery?

No. We confirm expected dispatch and arrival separately, alongside transport arrangements and the treatment of applicable duties and taxes.

Can you work to a fixed event date?

Tell us your required arrival date before ordering. We will assess feasibility, confirm approval deadlines and agree production and delivery arrangements around your event.

How quickly can you manufacture custom socks?

Eligible Kingly Express™ socks start from 10 working days after sample approval and fulfilment of the agreed payment requirements. Other orders take longer depending on the product, quantity, yarn, season and capacity. Your quotation confirms the production lead time; transit is additional.

When does production lead time begin?

From approval of the confirmed knitted sample, with the agreed payment requirements met.

What are the payment terms?

Generally, 50% on order confirmation and 50% before shipment. Credit facilities are available for ongoing orders, subject to agreement.

Do you import from China, and how do you compete on price?

No. Our socks and knitwear are manufactured in the European Union. We compete through consistent quality, dependable service, responsible production and lasting value, with respect for people and future generations.

Share your specification, quantity and target price. We will review the project and offer the best price we can for the agreed quality, materials and service.

What evidence can I share with my customer?

We can provide relevant certificates, product specifications and traceability records, with cradle-to-gate life cycle assessment information and digital product passports where available. Cradle-to-gate assessments cover the stated stages up to the factory gate, rather than the product’s entire life. QR codes can link to the applicable product records.

Ask your Kingly representative for the documentation relevant to your chosen product and procurement requirements.

What happens if there is a problem?

Contact your named Kingly representative. We review the issue, explain the next steps and agree an appropriate resolution.

Has Kingly earned EcoVadis Platinum?

Yes. Kingly earned EcoVadis Platinum in 2024 and 2025. The medal recognises the company’s sustainability management and places it in the top 1% of companies assessed in the relevant period. It is a company rating, rather than a certification of every product.

Does Kingly hold its own certifications?

Yes. Kingly holds GOTS, GRS, ISO 9001, ISO 14001 and ISO 45001 certifications within their applicable scopes and undergoes SMETA four-pillar audits. SMETA is an audit methodology, rather than a certification. Relevant OEKO-TEX® yarn documentation is available where applicable. We confirm the documents and scope relevant to your order.

Explore Kingly’s certifications and supporting documents

Whose branding appears on the products?

Your agreed branding. Kingly does not add its promotional logo to your B2B products, tags or packaging. Your order should strengthen the customer relationship you invested in building.

Where can I meet Kingly?

You can meet us at selected trade events, arrange a factory visit or book a video call. Contact our team for current event details. We have also presented our work at the Bulgarian Embassy in London.

What do ambassador visits and embassy showcases mean for Kingly?

We have welcomed diplomatic visitors, including the British Ambassador to Bulgaria, and presented our work in embassy settings. These occasions let diplomatic and business audiences examine our manufacturing, sustainability, education and community achievements firsthand.

What is the Kingly Wall of Fame?

Our documented awards and milestones:

  • 2014: Kingly established.
  • 2019: Upcycled socks in compostable packaging launched.
  • 2020: Promotional Gift Award for upcycled socks.
  • 2021: SAGE A+ Rated Supplier recognition.
  • 2022: Two Promotional Gift Awards for GOTS organic cotton socks and sustainable textile essencing.
  • 2022: First place, Ecology category, Bulgaria’s Socially Responsible Strategic Management Awards.
  • 2023: Promotional Gift Award for Clickable socks.
  • 2023: Third place, Ecology category, for the Reclaimed Denim Project.
  • 2024: BizX Green Company of the Year.
  • 2024: First EcoVadis Platinum medal, scoring 87.
  • 2025: BPMA Apparel Gold for Kingly Elite Premium Classic Crew, KS04+, associated with the Naked Elite range.
  • 2025: BizX Best Manufacturer/Wholesaler.
  • 2025: Business Integrity award from the UN Global Compact Network Bulgaria.
  • 2025: Second consecutive EcoVadis Platinum medal, scoring 90.
  • 2025: First digital product passport launched.
  • 2026: BizX Green Company of the Year for the second time.

Read about Kingly’s Business Integrity award

View the official BPMA 2025 award winners

What does Kingly Academy™ do?

We open manufacturing to the next generation through school and college visits, internships and practical workshops. Students explore knitting, garment printing and design, then discover how socks, yarn cones and textile offcuts can become something new.

Our two published books extend that learning beyond the factory. Activities include a December 2024 workshop with 33 Gianni Rodari School students, combining manufacturing demonstrations with creative reuse.

Why does this work matter?

Practical experience helps young people discover skills, understand how products are made and recognise the value of materials. We want them to leave with ideas, confidence and a clearer view of opportunities in manufacturing and design.

Explore Kingly Academy

Read about the Gianni Rodari School workshop

How does Kingly Cares™ support communities?

We donate our surplus stock and also manufacture socks with custom logos and designs for charities, hospices, community organisations, Rotary clubs, other clubs and people in need.

Our support includes Barnardo’s UK, community centres, hospitals, homeless shelters and other charitable initiatives. Through thousands of donated socks and purposefully made products, we help meet practical needs and support the identity of organisations serving their communities.

What connects Kingly Cares™ and Kingly Academy™?

Both put our founding values into practice: respect for people, education and responsible use of resources. Donations, learning opportunities and community partnerships extend our contribution beyond the products we manufacture.

Can I see evidence of these activities?

Yes. Published project accounts, workshop photographs and partner acknowledgements document specific activities and contributions. You can explore the people, projects and outcomes behind our work.

Can I receive samples?

Yes. We are happy to send a free sample pack. Physical shipment of your custom knitted approval sample can also be arranged; any charge is confirmed in advance.

Why does white-label presentation matter?

A supplier’s retail brand on the tag or knitted into the sock continues advertising that supplier after delivery. Remove the tag, and the knitted branding remains.

At reorder time, that name gives your customer a route to bypass you. Your branding and contact details help customers return to you for future orders. Kingly follows your agreed branding instructions without adding its promotional logo.

How can I encourage customers to reorder through me?

We recommend your logo and “Supplied by [your company name]” on the sock tag, alongside your website or contact details. This gives customers a clear route back to you, supported by the quality and service you deliver.

Are my designs and customer details confidential?

Yes. We handle your artwork, customer information and commercial details confidentially. Direct deliveries follow the branding, presentation and dispatch instructions agreed with you.

Which custom socks do you manufacture?

Our core range offers different compositions and constructions under each reference:

  • KS01 Invisible: concealed below the shoe line.
  • KS02 Low cut: a short profile.
  • KS03 Quarter: above the ankle.
  • KS04 Crew: classic crew height.
  • KS05 Full custom development: the sock that does not exist yet, developed around your brief.
  • KS06 Mid calf: extended leg coverage.
  • KS07 Below the knee or knee sock: longer styles.
What are Kingly’s hero products and best sellers?
  • KS04 Classic Crew: our promotional best seller.
  • KS11 Sports Crew: movement and performance.
  • KS09 Thermal Crew: warmth and cushioned comfort.
  • KS05 Full Custom Development: bespoke design and construction.

Our specialised range covers workwear, cycling, trekking, mountaineering, rugby, football and other applications.

What makes them retail-quality?

We develop the yarn, fit, construction and finish around the intended use, then check production against the approved sample. The result is designed to be worn, valued and associated positively with your customer’s brand.

Do you offer speciality socks?

Yes. Our range includes Naked Elite, Snug Fit, neon, fluffy, fine merino, ultra-thick merino, children’s and baby socks. Ask us which materials and certification options apply to your chosen style.

What is included with each pair?

Our standard offer includes custom knitted socks in up to six colours, including the background, a free full-colour branded sock tag and an individual certified compostable bag. Your quotation confirms the inclusions for your chosen reference.

What standards does the compostable bag meet?

We can provide the certification and disposal guidance for the bag supplied with your order, including the composting conditions it requires. Compostable packaging should be disposed of through the appropriate collection system; it should never be littered.

Which materials and colours are available?

Cotton, organic cotton, merino, recycled, upcycled and specialist yarns. GOTS-certified and GRS-certified options are available where applicable; we confirm the certification and composition for your chosen product.

Pantone® colour matching is available, with more than 2,700 shades to choose from. Selected custom socks allow up to six knitted colours, including the background. Special dyeing requirements, quantities and lead times are confirmed in your quotation. Our innovation department can assess sourcing or developing other yarns for your brief.

How do you manage shrinkage and fit?

We finish the socks according to their yarn and construction, with washing, steaming and boarding as applicable. We check the finished product against the approved specification to support consistent sizing and fit.

Some dimensional change can occur during washing, depending on the material and care conditions. Follow the product’s care instructions and ask us for a sample if fit is critical.

How should the socks be washed and cared for?

Each sock tag carries the wash and care instructions for the product. Following them helps preserve its fit, colour, appearance and useful life.

Which sizes do you offer?

Women’s, men’s and an intermediate “one size for most” for promotional orders. We confirm the corresponding EU and UK size ranges for your chosen product and can manufacture specific sizes to your requirements.

Can I combine sizes within one order?

Yes. For standard promotional sock orders:

  • 50 pairs: one size.
  • 100 or 150 pairs: two sizes.
  • 500 pairs: three sizes.

We agree the quantities in each size before production. For other quantities or specialised styles, ask us to confirm the available combinations.

What if I need one sock option for both men and women?

Our Snug Fit sock has no fixed heel position, allowing the wearer to adjust it along the foot and leg. We confirm its intended size range and recommend sample checks where fit is critical.

Can Kingly support me with socks for self-promotion?

Yes. Ask us about support for promoting your B2B business, including selected free or discounted custom sock projects. Availability, quantities, prices and terms are agreed in advance.

Can I change the design or specification after approval?

Contact us as soon as possible. Changes may affect feasibility, price and delivery, depending on the production stage. We confirm any revised costs and dates with you before proceeding.

How does the process work?
  1. Send your logo, artwork assets, quantity and required delivery date.
  2. Our designers prepare a selection of designs.
  3. Choose your design, and we produce a knitted sample.
  4. Review the sample photographs, or request the physical sample, and confirm approval.
  5. Production begins following approval and the agreed payment arrangements.

For bespoke development, we first assess feasibility and agree the specification.

What artwork files should I send?

Please send your logo and artwork as AI or vector PDF files. Vector artwork gives our designers clear shapes and detail to work with. If you only have another format, send it for review and we will advise.

Is artwork assistance free?

Yes. Three dedicated graphic designers support you throughout design and approval, creating artwork suitable for manufacture.

Can labels and packaging be customised?

Yes. Products, labels and packaging can be coordinated around your customer’s brand. Any upgrades are detailed in your quotation.

What are the minimum quantities and lead times?

Selected knitwear starts at 50 pieces, with eligible styles available from 10 working days. Bespoke development and specially dyed yarns take longer. We confirm terms for each product.

Which yarns can I choose?

Acrylic, cotton and merino, with organic or recycled options where available. We can also assess other yarns for the warmth, feel and finish you require.

Can you develop a specific beanie or hat?

Yes. We can assess different knitting gauges, textures, weights and constructions through our EU manufacturing facilities and production partners. We agree the shape, yarn, design and finish around your brief.

What is the minimum order quantity?

Selected custom socks start at 50 pairs. Requirements are confirmed for your design, sizes and materials.

What makes the Naked series a strong sustainability choice?

The Naked series can use our optional 1,300 km European cotton supply chain, bringing cotton sourcing, processing and manufacturing closer together.

Kingly is a member of the European Cotton Alliance. This European route supports visibility, coordination and supply chain resilience, with relevant records to help you assess the product’s environmental credentials.

Explore the European cotton supply chain

What makes your sports manufacturing different?

Our specialist sock knitting machinery supports custom sports production. Fit, cushioning, reinforcement and construction are developed around the activity and agreed performance requirements.

Can I order personalised football and rugby socks from 50 pairs?

Yes. Selected styles start at 50 pairs, making custom manufacture accessible to clubs, academies and smaller teams. We confirm specifications and size requirements before production.

What are your hero beanie and scarf products?

Our 240-needle high-definition beanie, with or without a pom-pom, and our HD 240-needle scarf. Both offer full customisation in up to seven colours, with fine knitted detail for clear logo reproduction.

Which knitwear products do you offer?

Beanies, scarves, gloves, snoods, berets, balaclavas, headbands, hats and other accessories, fully customised and coordinated with your socks, colours and branding.

Which other sports can you cater for?

Cycling, trekking, mountaineering and other performance applications. Share how the socks will be used, and we will recommend a construction or assess bespoke development.

Does Kingly’s GOTS certificate cover every sock?

No. Check the certificate appendix and the selected product specification. The scope certificate does not prove that all goods delivered by its holder are GOTS certified.

How do I verify a GOTS claim for my order?

Ask for the relevant scope certificate and transaction certificate. Confirm the product, certified parties, materials and processing route with Kingly and the certification body before using a GOTS claim.

Does GOTS guarantee a particular skin benefit?

No such benefit is established by this scope certificate. Product suitability and any health-related statement require their own applicable evidence.

What happens when the GOTS certificate expires?

Check the current scope certificate before using a GOTS claim. Approved resellers can see the stated validity in the record details. Certification can be suspended or withdrawn before the printed end date.

Does the GRS scope certificate prove a delivered order is certified?

No. The document explicitly requires a valid transaction certificate covering the goods delivered. Ask Kingly which evidence applies to the order.

Which products and facilities does the GRS certificate cover?

Use the product and site appendices. The scope includes the listed socks and hosiery and the documented activities at Kingly’s Sopot facility. It is not a blanket claim for every product or subcontractor.

Does GRS mean lower impact for every measure?

The certificate is not a product life-cycle assessment. Any numerical carbon, water or other impact comparison needs separate data, boundaries and methodology.

Can I use the GRS label on my order?

Confirm the applicable product entry, label grade, transaction evidence and approval requirements before using a claim or label.

What does ISO 9001 cover?

A quality management system provides a framework for understanding customer requirements, controlling processes and improving how the organisation works.

How does ISO 9001 apply to an individual order?

It concerns the management system supporting textile production. It does not certify an individual sock, guarantee a defect-free order or establish environmental performance.

How long is Kingly’s ISO 9001 certificate valid?

Approved resellers can check the certificate’s stated validity in the record details. Continued validity depends on satisfactory surveillance audits and current issuer status.

How do I verify Kingly’s ISO 9001 certificate?

Verify the holder, site, activity, standard edition and certificate reference. Approved resellers can review the reference in the record details. Ask the issuer or Kingly to confirm current status before relying on it.

What does ISO 14001 cover?

An environmental management system structures how an organisation identifies, manages and reviews its environmental responsibilities.

What does ISO 14001 tell me about product impacts?

It concerns the environmental management system for the stated textile-production activities. It does not establish that every product has a lower footprint or certify product quality.

How long is Kingly’s ISO 14001 certificate valid?

Approved resellers can check the certificate’s stated validity in the record details. Continued validity depends on satisfactory surveillance audits and current issuer status.

How do I verify Kingly’s ISO 14001 certificate?

Verify the holder, site, activity, standard edition and certificate reference. Approved resellers can review the reference in the record details. Ask the issuer or Kingly to confirm current status before relying on it.

What does ISO 45001 cover?

An occupational health and safety management system provides a framework for managing workplace hazards, risks and improvement.

How does ISO 45001 apply to the Sopot site?

It concerns the occupational health and safety management system at the stated site. It is not a guarantee that accidents cannot occur or a product-safety certificate.

How long is Kingly’s ISO 45001 certificate valid?

Approved resellers can check the certificate’s stated validity in the record details. Continued validity depends on satisfactory surveillance audits and current issuer status.

How do I verify Kingly’s ISO 45001 certificate?

Verify the holder, site, activity, standard edition and certificate reference. Approved resellers can review the reference in the record details. Ask the issuer or Kingly to confirm current status before relying on it.

Is SMETA a certification or accreditation?

No. SMETA is an audit methodology. Sedex does not issue a pass/fail certification through SMETA.

Does a SMETA audit mean there were no findings?

No. Review the findings, their significance, corrective actions and any subsequent verification. The fact that an audit took place is not evidence that every requirement was met.

Does the SMETA report have an expiry date?

This page identifies the audit date rather than inventing a certificate expiry. Buyers may set their own recency and follow-up requirements. Ask Kingly for the latest available evidence.

How do I obtain the full SMETA audit report?

The watermarked specimen is provided for reference with the report owner’s permission. Ask Kingly for the unwatermarked original and any relevant follow-up records, subject to the applicable sharing arrangements.

What does the EcoVadis Platinum medal mean?

EcoVadis places Platinum recognition at the top 1% of its assessed companies, based on the percentile calculated at scorecard publication. It is not a ranking limited to sock manufacturers.

What does the rating cover?

No. EcoVadis medals are entity-level recognition, not product labels or certifications. Product and order-specific claims need their own relevant evidence.

Where can I check the validity of Kingly’s EcoVadis scorecard?

Approved resellers can check the scorecard’s stated validity in the record details. Check the latest evidence before relying on the rating for a supplier review.

How do I access the scorecard?

Approved resellers can sign in for the watermarked scorecard. Ask Kingly for the unwatermarked original and the latest available rating evidence.

What is BCome used for?

BCome is a product assessment and traceability platform. Kingly uses it to report estimated environmental impacts for selected products within the boundaries stated in each assessment.

Are use and disposal included in every BCome result?

No. Read the system boundary of the individual assessment. A cradle-to-gate result should not be described as a full life-cycle footprint.

When can I compare BCome figures for different products?

Only after checking consistent functional units, boundaries, data periods, methods and assumptions. Ask Kingly for the supporting record for the product being considered.

How do I access a BCome assessment for my product?

Ask Kingly which products have an available BCome assessment and how the record can be accessed. Do not assume that a QR code or complete dataset is available for every item.

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