Last updated: 15 September 2026

Kingly Ltd respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains what personal information we collect, how we obtain it, why we use it, who it may be shared with, how long it is retained and the rights available to you.

It applies when you:

• Visit or interact with our website.
• Contact Kingly by email, telephone, form, WhatsApp or another communication channel.
• Request information, samples, quotations or product development.
• Apply to become a Kingly reseller.
• Place or discuss an order with us.
• Subscribe to marketing communications.
• Attend a trade show, event, meeting or presentation involving Kingly.
• Work with us as a customer, reseller, supplier, contractor or business partner.

Who we are

Kingly Ltd is a European manufacturer of custom socks, apparel, knitwear and related textile products.

References to “Kingly”, “we”, “us” and “our” in this Privacy Policy mean Kingly Ltd.

For privacy enquiries or requests concerning your personal information, contact:

Email: [email protected]

You can also contact us through our Contact page.

Personal information we collect

The information we collect depends on how you interact with Kingly.

Identity and contact information

This may include:

• Your name.
• Job title or professional role.
• Company or organisation.
• Business address.
• Email address.
• Telephone or mobile number.
• Country or region.
• Preferred language.
• Social-media or professional-profile details that you choose to provide.

Account and reseller information

If you register for an account or apply to become a Kingly reseller, we may collect:

• Account username and login details.
• Company registration information.
• Business type and trading information.
• Reseller application details.
• Your relationship to the promotional merchandise or textile industry.
• Account preferences and communication history.

We do not ask you to include sensitive personal information in a reseller application unless it is genuinely required.

Enquiry, quotation and order information

When you request information, samples, a quotation, product development or an order, we may collect:

• Product requirements.
• Artwork and design files.
• Branding specifications.
• Quantity and sizing requirements.
• Delivery information.
• Production deadlines.
• Packaging requirements.
• Commercial correspondence.
• Quotation and order history.
• Customer service records.
• Information required to manage delivery, invoicing or fulfilment.

Artwork should not contain personal information unless it is necessary for the requested product.

Communication information

We may retain records of communications sent through:

• Email.
• Contact forms.
• Telephone.
• WhatsApp.
• Website chat.
• Video meetings.
• Social-media platforms.
• Trade-show or event follow-up.
• Customer-support channels.

Marketing information

This may include:

• Newsletter subscription status.
• Marketing preferences.
• Email engagement information.
• Event attendance or registration.
• Campaign responses.
• Product interests.
• Records of consent, objection or unsubscribe requests.

Website and technical information

When you use our website, we may collect technical information such as:

• Internet Protocol address.
• Browser type and version.
• Device type.
• Operating system.
• Language and regional settings.
• Approximate location derived from an IP address.
• Pages visited.
• Links and buttons used.
• Referring website or campaign.
• Date, time and duration of a visit.
• Website errors and performance information.
• Cookie and consent preferences.

Some of this information is collected through cookies or similar technologies. More information is available in our Cookie Policy.

Information collected at events

When you meet Kingly at a trade show, exhibition, presentation or industry event, we may collect information that you provide through:

• Business cards.
• Badge scanning.
• Registration forms.
• Enquiry forms.
• Product discussions.
• Follow-up requests.
• Event organisers or lead-retrieval systems.

We will use this information in a manner consistent with the context in which it was provided and your marketing preferences.

How we collect personal information

We collect personal information directly from you when you:

• Complete a website form.
• Create an account.
• Apply to become a reseller.
• Request a quotation or sample.
• Place or discuss an order.
• Subscribe to a newsletter.
• Contact a member of our team.
• Communicate through WhatsApp or website chat.
• Attend a meeting, exhibition or event.
• Provide feedback or take part in a survey.
• Interact with our website or marketing communications.

We may also receive business contact information from:

• Your employer or organisation.
• An authorised colleague.
• Resellers, distributors or commercial partners.
• Event organisers.
• Publicly available company websites.
• Professional directories.
• Business and professional social networks.
• Industry publications.
• Service providers supporting our website, communications or campaigns.

We do not intentionally collect personal information through unlawful data-scraping practices.

Why we use personal information

We may use personal information to:

• Respond to enquiries.
• Prepare quotations.
• Develop products from a customer brief.
• Process and manage orders.
• Deliver samples or completed products.
• Provide customer and reseller support.
• Manage reseller applications and accounts.
• Communicate about production, approvals and delivery.
• Maintain commercial and accounting records.
• Improve our website, products and services.
• Protect our website, systems, customers and business.
• Detect or prevent fraud and misuse.
• Manage events and follow-up communications.
• Measure website and campaign performance.
• Send relevant marketing communications where permitted.
• Meet legal, tax, regulatory and contractual obligations.
• Establish, exercise or defend legal claims.

We will not use personal information for an incompatible purpose without considering whether additional notice or consent is required.

Our legal bases for processing

Depending on the circumstances, we rely on one or more of the following legal bases.

Contract and pre-contractual steps

We process information when necessary to:

• Respond to a quotation request.
• Develop a product brief.
• Set up or manage an account.
• Process an order.
• Supply products or services.
• Manage delivery, payment or customer support.
• Take steps requested before entering into a contract.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.

These interests may include:

• Operating and improving our business.
• Responding to business enquiries.
• Maintaining customer and reseller relationships.
• Protecting our website and systems.
• Preventing fraud or misuse.
• Understanding business performance.
• Keeping appropriate commercial records.
• Marketing relevant products or services to existing business contacts where permitted.
• Establishing or defending legal claims.

Where we rely on legitimate interests, we consider the nature of the information, the context in which it was collected and the potential effect on the individual.

Consent

We rely on consent where required, including for certain:

• Marketing communications.
• Analytics cookies.
• Advertising cookies.
• Push notifications.
• Optional website features.

You can withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Legal obligations

We process information where necessary to comply with legal obligations, including requirements relating to:

• Accounting and taxation.
• Product compliance.
• Employment and workplace safety.
• Record keeping.
• Regulatory requests.
• Fraud prevention.
• Court orders or other lawful authority.

Legal claims and vital interests

In limited circumstances, information may be processed to establish, exercise or defend legal claims, or to protect someone’s vital interests.

Marketing communications

We may send information about Kingly products, manufacturing capabilities, events, sustainability initiatives and related business services where:

• You have requested the information.
• You have provided consent.
• We have another lawful basis to contact you.
• Applicable business-to-business marketing rules permit the communication.

Every promotional email should include an unsubscribe option.

You can stop marketing communications at any time by:

• Selecting the unsubscribe link in an email.
• Updating your available communication preferences.
• Contacting [email protected].

Opting out of marketing will not prevent us from sending necessary service messages relating to an enquiry, account, quotation or order.

Cookies and website analytics

We use cookies and similar technologies to provide website functionality, remember preferences, understand website usage and measure communications or campaigns.

Non-essential analytics and marketing technologies are used only where the required consent has been provided.

Our website may use services provided by organisations such as:

• Google.
• Meta.
• LinkedIn.
• Brevo.
• Weglot.
• Website hosting, security and performance providers.
• Push-notification and communication providers.

For more information about cookie categories and preference controls, read our Cookie Policy.

Who we share personal information with

Kingly does not operate in isolation. We may share personal information with trusted recipients where necessary for the purposes described in this policy.

These recipients may include:

• Website hosting and technology providers.
• Cloud-storage and business-software providers.
• Customer relationship management systems.
• Email and communication providers.
• Analytics and advertising providers where consent has been given.
• IT support and security providers.
• Delivery, courier and logistics providers.
• Product, packaging or production partners where required for fulfilment.
• Payment, accounting and financial service providers.
• Professional advisers, including accountants, auditors, insurers and legal advisers.
• Event organisers and service providers.
• Government bodies, regulators, courts or law-enforcement authorities where legally required.
• A purchaser, investor or professional adviser involved in a proposed business sale, restructuring or transfer.

We expect service providers acting on our behalf to process personal information only for authorised purposes and to apply appropriate safeguards.

We may also share information where you have requested or authorised us to do so.

International transfers

Some providers may process or store personal information outside the United Kingdom or European Economic Area.

Where an international transfer requires safeguards, we or the relevant provider may rely on an approved mechanism such as:

• An adequacy decision.
• Standard contractual clauses.
• The UK International Data Transfer Agreement or UK Addendum.
• Another lawful transfer mechanism recognised under applicable data-protection legislation.

Additional technical, contractual or organisational safeguards may be used where appropriate.

How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, accounting, tax, product-compliance and dispute-resolution requirements.

Retention periods depend on factors such as:

• The nature of our relationship with you.
• Whether an enquiry became an order or ongoing account.
• The type and sensitivity of the information.
• Applicable limitation periods.
• Legal and tax requirements.
• Product traceability requirements.
• The need to manage disputes or legal claims.
• Whether you continue to receive marketing communications.

When information is no longer required, we will delete, anonymise or securely archive it in accordance with our retention procedures.

We do not retain all personal information permanently.

How we protect personal information

We use proportionate technical and organisational safeguards intended to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Improper use.
• Unlawful disclosure.
• Alteration.
• Destruction.

Safeguards may include:

• Encrypted website connections.
• Access controls.
• Account authentication.
• Role-based permissions.
• System monitoring.
• Security updates.
• Backup and recovery procedures.
• Staff awareness and confidentiality requirements.
• Supplier and service-provider controls.

No internet transmission or storage system can be guaranteed as completely secure. If we become aware of a personal-data breach, we will assess and manage it in accordance with applicable legal requirements.

Your data-protection rights

Depending on your location and the circumstances, you may have the following rights.

Right of access

You may ask whether we process your personal information and request a copy of the information we hold about you.

Right to rectification

You may ask us to correct inaccurate information or complete information that is incomplete.

Right to erasure

You may ask us to delete personal information in certain circumstances. This right does not apply where we must retain the information for legal, contractual or legitimate reasons.

Right to restrict processing

You may ask us to restrict how personal information is used in certain circumstances.

Right to object

You may object to processing based on legitimate interests.

You have the right to object to the use of your personal information for direct marketing at any time.

Right to data portability

Where the legal requirements are met, you may request personal information in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.

Right to withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.

Rights relating to automated decisions

You may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

Kingly does not currently use website information to make solely automated decisions that produce legal or similarly significant effects.

Right to complain

You may raise a concern with Kingly or submit a complaint to a relevant data-protection authority.

Not every right applies in every situation. We may need to verify your identity before responding to a request.

How to exercise your rights

To exercise a data-protection right, contact:

Email: [email protected]

Please include enough information for us to understand your request and identify the relevant records.

We will normally respond within the period required by applicable law. In certain cases, we may extend the response period where a request is complex or multiple requests have been submitted. If an extension applies, we will explain why.

We will not normally charge a fee. A reasonable fee may be charged, or a request may be refused, where permitted by law and the request is manifestly unfounded, excessive or repetitive.

Children’s information

This website and Kingly’s commercial services are intended for business customers and are not directed at children.

We do not knowingly collect personal information from children through this website. If you believe that a child has provided personal information to us, contact [email protected] so that we can investigate and take appropriate action.

Special-category information

We do not normally request special-category personal information through this website.

Special-category information can include details about health, ethnicity, religious beliefs, political opinions, trade-union membership, biometric identification or sexual orientation.

Please do not submit this type of information unless it is necessary and you have been asked to provide it through an appropriate process.

Links and third-party websites

Our website may contain links to websites operated by other organisations.

This Privacy Policy applies to Kingly’s processing activities. It does not automatically apply to external websites merely because we link to them.

External organisations are responsible for their own privacy practices. You should review their privacy information before providing personal information.

Changes to this Privacy Policy

We may update this policy when:

• Our services or processing activities change.
• We introduce new technology or providers.
• Legal or regulatory requirements change.
• We improve our privacy procedures.
• Our organisational or contact information changes.

The latest version will be published on this page. The date at the top indicates when it was last updated.

Contact Kingly

For questions about this Privacy Policy, personal information held by Kingly or your data-protection rights, contact:

Email: [email protected]

Online: Contact Kingly

Complaints to a supervisory authority

We encourage you to contact Kingly first so that we have an opportunity to investigate and address your concern.

You also have the right to complain to the data-protection authority that applies in your country or region.

For individuals in the European Economic Area, this may include the Bulgarian Commission for Personal Data Protection or the supervisory authority in the country where you live or work.

For individuals in the United Kingdom, you can contact the Information Commissioner’s Office.

Making a complaint does not affect any other legal rights or remedies available to you.